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Halo360

Warranty and support

Covered, and backed by real support

Limited warranty against defects in material and workmanship. Register within 60 days of purchase to double your coverage to a total of two years at no cost.

Register in 60 days

Register your Halo360 within 60 days of purchase and your coverage doubles to a total of two years at no cost.

Register your Halo360

What is covered

Defects in material and workmanship under normal use. We repair or replace, at our option, any component that proves defective.

Get support

Email support@halo360pro.com with your proof of purchase and a photo of the issue.

One-Year Limited Manufacturer's Warranty

Coverage. Halo Pool Products warrants the Halo360 to be free from defects in material and workmanship under normal use. This warranty is extended exclusively to the original purchaser and is non-transferable. Coverage begins on the date of original purchase and lasts one (1) year.

Double your coverage, free

We value our professional partners. Register your Halo360 within 60 days of purchase and we will double your protection to a total of two (2) years of coverage at no additional cost. To activate your two-year coverage, complete the registration form at halo360pro.com/register.

What is not covered

This warranty does not cover damage caused by:

  • Normal wear and tear.
  • Misuse, abuse, negligence, or unauthorized modifications.
  • Accidents, including impact, drops, or external force.
  • Environmental factors such as extreme weather, acts of nature, or improper storage.
  • Loss of the product, or incidental or consequential damages.

Our commitment

During the warranty period, Halo Pool Products will, at its option, repair or replace any component of the Halo360 that proves defective due to defective materials or workmanship. Replacement products or parts may be new or refurbished and will be covered for the remainder of the original warranty period.

How to obtain service

If you encounter a manufacturing defect, our team is here to help you get back to work quickly. To start a warranty claim:

  • Contact support: email support@halo360pro.com.
  • Provide documentation: have your proof of purchase and a brief description or photo of the issue ready.
  • Resolution: Halo Pool Products will, at its option, repair or replace any component that proves defective due to defective materials or workmanship.

Legal disclaimer

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state. Except as provided in this warranty, Halo Pool Products makes no other express or implied warranties, including warranties of merchantability or fitness for a particular purpose.

Read the full Limited Warranty and Return and Refund Policy.